March 27, 2020 we are working as usual
From March 28 to April 5 we go on vacation in connection with the decree of the President of Russia. Orders placed during this period will be processed and gived for delivery on April 6, 2020

RETURN

Return and exchange of goods that maintained its original appearance, factory labels, seals and original packaging can be made within 7 calendar days after the initial delivery. 

According to the laws of the Russian Federation, if the return package is sent after 7 days from the receipt of the initial parcel, we will not be able to make a refund and the parcel will be return to customer.

 

Please note that in some countries, parcels may be subject to import duty / tax upon receipt, depending on the purchase price. We are not responsible for their payment and in case of return of the parcel, the shipping cost and duties/taxes are not refundable.

 


To issue a refund, follow the instructions.

 

1. Please fill the form:

 

2. After filling out the form, you will receive an email with instructions for processing the return parcel. 

 

3. Send the parcel by any courier service to our address indicated in e-mail.

 

4. Necessarily send the parcel tracking number by email: return@thebazilika.com

 

5. After receiving the parcel and checking the goods, we will make a refund within 1 business day. Provided that the goods comply with the return policy. Shipping cost and duties/taxes is not refundable. 

 

6. Wait for money to be credited to your card.