RETURN

Return and exchange of goods that maintained its original appearance, factory labels, seals and original packaging can be made strictly within 7 calendar days after the initial delivery. 

Returns on merchandise must be requested within 5 days of receiving date.

 

According to the laws of the Russian Federation, if the return package is sent after 7 days from the receipt of the initial parcel, the re-import procedure will not be possible and we will not be able to make a refund and the parcel will be return to customer.

 

Please note, customer does not pay customs duties and taxes upon delivery. But in the case of a return, these payments will be deducted from the total order amount. The amount of customs duties and taxes is determined by the customs office and is 30% of the total purchase price.

 


To issue a refund, follow the instructions.

 

1. Please fill the form:

 

2. After filling out the form, you will receive an email with instructions for processing the return parcel. 

 

3. Send the parcel by any courier service to our address indicated in e-mail.

 

4. Necessarily send the parcel tracking number by email: return@thebazilika.com

 

5. After receiving the parcel and checking the goods, we will make a refund within 1-3 business day. Provided that the goods comply with the return policy. Shipping cost and duties/taxes is not refundable. 

 

6. Wait for money to be credited to your card. Refunds are made only to the same bank card or PayPal account from which the order was paid