RETURN

Return and exchange of goods that maintained its original appearance, factory labels, seals and original packaging can be made within 7 calendar days after the initial delivery. 

According to the laws of the Russian Federation, if the return package is sent after 7 days from the receipt of the initial parcel, we will not be able to make a refund and the parcel will be return to customer.

 

Please note that in some countries, parcels may be subject to import duty / tax upon receipt, depending on the purchase price. We are not responsible for their payment and in case of return of the parcel, the shipping cost and duties/taxes are not refundable.

 


To issue a refund, follow the instructions.

 

1. Please fill the form:

 

2. After filling out the form, you will receive an email with instructions for processing the return parcel. 

 

3. Send the parcel by any courier service to our address indicated in e-mail.

 

4. Necessarily send the parcel tracking number by email: return@thebazilika.com

 

5. After receiving the parcel and checking the goods, we will make a refund within 1 business day. Provided that the goods comply with the return policy. Shipping cost and duties/taxes is not refundable. 

 

6. Wait for money to be credited to your card.