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TERMS & CONDITIONS

 

TERMS 

 

Customer – any capable individual person, who places orders and purchases products from BAZILIKA LP, which are presented on the website https://en.thebazilika.com for Customer's personal, household and other needs not related to business activities. 

Seller – BAZILIKA LP, owner and operator of the website https://en.thebazilika.com, registered at 85 Great Portland Street, First Floor, London, United Kingdom, W1W 7LT 

Site – the website of the Seller including online-store, hosted at https://en.thebazilika.com

Product (good) – an object (a piece of clothing, accessory or other material value), submitted for sale on the Site. 

Order – the order duly placed by the Customer (i.e. all fields required in the sections "Shopping Bag" and "Order check-out" are filled), addressed to the Seller for sale and delivery of the selected goods to the address specified by the Customer. 

 

1. GENERAL CONDITIONS 

 

1.1. The Site is owned and operated by BAZILIKA LP.

1.2. By making a purchase on the website, the Customer confirms that he has been acquainted with the description of the goods and their care, delivery conditions, customs policy, return policy and with each paragraph of the Terms&Conditions Agreement.

1.3. By making a purchase on the website, the Customer signs the Terms&Conditions Agreement at the time of payment’s procedure and therethrough confirms his agreement with each paragraph of the Terms&Conditions Agreement.

1.4. The Seller does not accept any claims concerning the fact that the Buyer was not informed about the terms of delivery, customs policy, return policy and terms of selling goods.

1.5. The Seller has the right without any notice to change these Terms and Conditions. Changes to the Terms come into effect upon publishing them on the website and shall apply to any orders made after publication. 

1.6. The Seller is not responsible if the information posted on this website is not accurate, complete or up-to-date. The materials on this site are intended for Customers and are provided for general information only and should not be used as the only basis for decision-making without familiarization with primary, more accurate, more complete or more updated sources of information.
The Seller has the right to change the content of this website at any time.

1.7. Legal information is located in the footer of the site in the "Information" section

1.8. By placing the Order on the website, the Customer accepts this Terms&Conditions Agreement without any exception and/or clauses. 

1.9. All text information and goods graphic presentation placed on the website are the property of the Seller or its partner. Viewing the information or printing the pages of the website is allowed for personal use only. 

1.10. Site is designed for internet sales. 

1.11. By registering in the site, the customer assumes the obligation to use the correct services and site services, as well as in the case of an order payment obligations and acceptance. The Seller, in turn, undertakes to fulfil its commitments on the provision of services, and services, as well as the delivery and transfer of ownership of the Customer paid for the goods on the terms of this Agreement. 

 

1.12. The Seller provides a Warranty period of 30 calendar days from the date of delivery of the goods to the Customer.


If the goods’ defects were discovered by the Customer after the warranty period expiration, but within two years from the date of transfer of the goods to the Customer, the Seller is liable only if the Buyer proves that the goods’ defects have occurred before the handover to the Customer or for reasons that arose before that moment (see clause 10).

The Seller is not liable for the goods’ defects caused by the Customer’s fault, in particular, as a result of violation of the rules of Goods’s operation.

1.13. The Customer agrees to comply with the care instructions of the products. The Seller is not responsible for any damage to the goods caused by the Customer’s violation of the care instructions or improper use (the care instructions are listed on the products’ label). During production, all materials are pre-tested for dyeing, pilling, temperature and chemicals exposure during washing and dry-cleaning.  Based on these tests, general recommendations for use and care are given. The Seller cannot foresee all possible ways of products’ using by the Customer and is not responsible for damage to the goods during care, wear or safekeeping. In case of any disputable situations, an independent expert examination shall be carried out, further clause 10.4.

1.14. The Seller does not provide a guarantee for product parts damaged by the Customer during process of wearing or damaged due to improper care. Seller will not be able to provide the Customer any replacement parts for damaged items.

1.15. The Seller informs the Customer about the terms of delivery, return and exchange policy on the website before placing the order and in the Terms&Conditions Agreement. When placing an order, the Customer signs and agrees with all the terms of the Terms&Conditions Agreement. After placing the order, the Seller additionally informs the Customer about the order by e-mail and encloses the Terms&Conditions Agreement signed by the Customer. Additionally, the Seller informs the Customer about the conditions and terms of return and exchange policy in memo (instruction), which is attached to each parcel.

1.16. The Seller informs the Customer via e-mail. The Customer agrees to check e-mail and Spam folder. The Seller is not responsible for the for an incorrect e-mail address specified by the Customer and for letters falling into the Spam folder.

1.17. For general questions, the Customer contacts by e-mail: sales@thebazilika.com. For questions about the return and exchange, the Customer contacts by e-mail: return@thebazilika.com 9 to 18 hours UTC +3. Alternative methods of communication between the Seller and the Customer are not provided.

1.18. The Customer has the right to request additional documents from the Seller not contradicting the legislation or the Seller's Privacy Policy. To request these documents, the Customer need to send a scan of a written application to the Seller's e-mail address: info@thebazilika.com containing passport data, phone number, e-mail address, signature of the Customer and the date of the application.

The Seller undertakes to review the application and provides the Customer with scanned copies of documents to the Customer’s e-mail address within 10 business days. The Seller has the right to refuse the Customer with the Customer’s request, if the request contradicts the legislation or the Seller's Privacy Policy, as well as if the application is filled out incorrectly.

 

2. INFORMATION ABOUT GOODS AND FEATURES OF SOME GOODS

 

2.1. All the information about the goods is placed on the website and is provided by the Seller.

2.2. The Seller indicates the composition of the product in the product description on the website and does not have any responsibility for the choice of the Customer, which may lead to allergic reactions.

2.3. The Customer must take into account the possibility of a slight difference of the real color of the goods from the color on the screen for the following reasons: the screen of each device is individual, the color rendition, quality, brightness and other parameters are different, including those set by the Customer for the personal convenience to view information. 

2.4. When placing an order, the Customer must take into account: for knitted products from natural yarn, various inclusions cannot be considered as a manufacturing defect. Various technological features of the manufacture of knitted products, which can be on the inside of the product, cannot be considered as a manufacturing defect. 

2.5. When placing an order, the Customer must take into account: pilling of yarn or fabric is a technical feature of the material and cannot be considered as a manufacturing defect. The Customer removes the pills formed in the process of wearing garments with a special machine by himself.

2.6. When placing an order, the Customer must take into account: cashmere can accumulate static electricity in cases of sharp fluctuations in temperatures, very dry indoor air, upon contact of cashmere with synthetic materials.

2.7. When placing an order, the Customer must take into account: for knitted goods, the 0.5-7 centimeters difference in their width and length is allowed. It can be made due to the wet-heat treatment during production. This difference is not related to a manufacturing defect. On the website the average measurements of knitted products is indicated and it is based on the permissible inaccuracy. If the product’s length differs from the measurements on the website in a smaller way, then the Customer can correct its length and width to the desired parameters using the wet-heat treatment (ex.steaming).

 

3. PRICE POLICY

 

3.1. The price for each item of the goods is indicated on the website of the online store in Euro or USD.

3.2. For countries: Unites States of America, Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russian Federation: the host of products on the website includes the cost of customs duties and taxes. For other countries, the cost of products on the website does not include the cost of customs duties and taxes.

3.3. The Seller has the right to change the price of the goods without prior notice. However, the Seller has no right to change the price of the ordered goods in the Customer's Order after the Order has been accepted by the Seller in accordance with clause 4.16. of these Terms. 

 

4. ORDER TERMS AND CONDITIONS

 

4.1. The Customer is the person whose details were specified when placing the order.

4.2. The Order is placed on the website by the Customer. 

4.3. The Customer can order goods through the website 24 hours a day. 

4.4. The Customer agrees to provide the following information while ordering: 

4.4.1. surname, name and middle name of the Customer or the person specified by him (the recipient) 

4.4.2. delivery address (If delivery address is a Customer address) 

4.4.3. e-mail 

4.4.4. phone number 

4.5. The Name of the item, quantity, range, article, price of the goods specified in the "shopping bag" of the Customer, registered on the website. 

4.6. If Seller needs more information, he may request it from the Customer. In case of not providing the information required by the Customer, the Seller is not responsible for the selected goods. 

4.7. The Seller is not responsible for non-execution of the Order (or the delay in execution) due to inaccurate or incorrect information provided by the Customer.

4.8. The Seller dispatches the parcels only to Individuals to the address specified in the "Shipping address" column.

4.9. While placing an order independently, the Customer agrees to transfer his personal information to the Seller and agrees on its processing by the Seller (as provided by the Section 12 of the offer) as well as processing the information concerning the Order or the Orders. The Customer agrees to respect the Terms of sale of goods by filling in the fields in the corresponding columns when placing the Order on the website. 

4.10. The Seller is not responsible for the incorrect information provided by the Customer when ordering. 

4.11. The Customer is responsible for the accurate information provided when ordering.

4.12. The Seller is not responsible for the wrong choice of the characteristics of the goods or modifications ordered in the shop by the Customer. 

4.13. The sales Contract between the Seller and the Customer is deemed to be signed  when The Seller gets a receipt from the Customer.

4.14. Once the Order is checked-out, the Customer receives the information (to the specified e-mail) concerning the details of his Order, including the price of the goods, delivery fees, and other services fees (if these services are need to be paid) from e-mail: sales@thebazilika.com.

4.15. Orders placed on working days from Monday to Friday from 09:00 to 18:00 UTC+3 are processed within 24 hours. Orders placed on weekends and holidays will be processed on the first business day after weekend or holiday. 

4.16. The Order is considered as accepted for the execution after the Customer receives an e-mail message on the e-mail address, specified in the registration form, confirming the acceptance of the Order and/or after the message, indicating the number of the Order, appears on the website page. 

4.17. The Seller reserves the right to cancel the Customer's Order at the stage of the Order confirmation. 

4.18. The Seller reserves the right to settle the Order details with the Customer by e-mail. In case of impossibility to contact the Customer within 3 (three) business days, the Order is cancelled. If the Customer has already prepaid the order, the Seller must return the money using the bank details from which the payment was made. 

4.19. Once the Order is checked-out, the Customer receives information concerning the availability of ordered goods in Seller’s warehouse. 

4.20. In case of absence of the ordered goods in Seller’s warehouse, the Seller shall contact the Customer by methods specified in the Order. The Customer informs the Seller either on consent to accept the goods in the amount available in Seller’s warehouse, or on cancelling the missing goods from the Order. In case of impossibility to contact the Customer or no non-receipt of the answer from the Customer within Two (2) business days from the date of notification made by the Customer, the Order shall be canceled by the Seller in full measure, about this fact the Seller shall inform the Customer by sending an e-mail to the address provided during registration. If the Customer is made a prepayment, the monetary funds shall be returned by the Seller to the bank details from which the payment was made. 

4.21. If the goods are in stock, the package will be sent to the Customer within 1-2 business days. If the Customer has place a pre-order for the goods, the package will be dispatched within 1-2 business days from the moment the goods arrive at the warehouse. The date of arrival of the goods at the warehouse is indicated in the conditions of pre-order in the description of the goods. If the Customer has placed an order for several goods, where at least one of the items is on preorder, then the parcel will be sent to the Customer when the pre-ordered goods arrives at the warehouse. 

 

5. PAYMENT TERMS 

 

5.1. The price of the goods is paid in Euro or USD. 

5.2. We accept the following payment methods:

- by bank card - all payments are processed by Stripe and are fully protected;

5.3. The Customer may use third-party bank cards for payment. The Seller recognizes the Customer as a person whose contact details were specified when placing the order. The Seller does not take any responsibility to the owner of the bank card. All claims against the Seller concerning this issue will be rejected.

5.4. When paying for the order by bank card, the Customer undertakes - if requested by the Seller - to provide a copy of two pages of the bank card holder's passport - with a photo and a copy of the bank card on both sides (indicating the last four digits) in accordance with the rules of international payment systems in order to verify the identity of the owner and his rights to use the card. 

5.5. The Seller reserves the right to cancel the Order paid by bank card without explaining the reasons, in particular if the Customer refuses to provide the necessary information provided for by the conditions of clause 5.4 (by e-mail in the form of scanned copies), including if there are doubts about their authenticity, within 14 calendar days from the date of ordering. The cost of the order will be refunded to the cardholder.

 

6.  DELIVERY TERMS

 

6.1. The delivery address is indicated when ordering the goods. The Seller is not responsible for incorrect delivery / order conditions if the Customer has provided incorrect information. 

6.2. Terms of delivery of an Order include order processing and delivery time.

6.3. The Seller delivers orders by DHL courier service and EMS courier service (EMS courier service is used only for Ukraine). Delivery terms are specified in the "Shipping" section on the Seller’s website. The Customer is obliged to accept the Order within the agreed delivery time.The delivered goods are transferred to the Customer.

6.4. The Seller weighs each parcel before shipment and registers the parcel's weight in transport documents and in the DHL system. This weight is verified and recorded by DHL.

If the Customer reports for an incomplete package of the order, the Customer must provide the Seller with the exact gross and net weight of the parcel for holding an investigation by the Seller and DHL.

In case, the weight of the parcel in the Seller's documents and in the DHL documents is identical, and the Customer declares a different weight, the claim of the Customer will be denied.

6.5. The Seller conducts a double check of the goods before shipment.

6.6. All parcels are sent from the Russian Federation

 

6.7. In order to avoid fraud, the courier service has the right to ask the Customer for the identification document, order number, item number and tracking number. We guarantee the confidentiality and protection of the recipient's personal data.

6.8. The Seller keeps all the rights and property of the ordered goods until he receives the  full payment for the order. Since the payment is made and the ordered goods are delivered to the address indicated in the «Shipping address» column, the Buyer takes all the responsibility for the goods’ loss, theft or damage.

6.9. The Seller is not responsible for receiving the order by third parties who is not the Customer.

6.10. The Customer can choose the delivery method by himself. We recommend choosing the "Signature Release" method, as the responsibility for the theft and loss of the parcel lies entirely on the Customer.

6.11. In the case of tracking the parcel by the Customer and detecting the delivery of the cargo to a third party, the Customer undertakes to inform the Carrier (DHL) no later than 3 calendar days and independently submit an application for the search of the parcel. DHL is obliged to search for the parcel and investigate the fact of the loss of the parcel, using wiretapping of phone calls, CCTV camera recordings, GPS sensor data, DVR recordings. 

 

Based on the results of the investigation, the parcel will be found or, in case of loss of the parcel, DHL is obliged to provide an official written opinion, on the basis of which the Customer submits a claim to DHL. 

In case of detection of fraud, DHL sends the results of the investigation to the Customer's bank.

6.12. If the parcel is delivered to a third address, not specified neither in the delivery column nor in the waybill, due to the fault of the carrier, after investigation and official written confirmation of this fact by the courier service, the parcel is considered lost. The Seller undertakes to send the parcel with the same product again to the Customer (without any refund).

6.13. The Seller does not empower The courier service representative. He has no right to accept the parcel back from the Buyer (after receiving it).

6.14. The Customer must check the compliance of the Products delivered at the time of the delivery and before signing the carrier’s delivery note. If there are any visible signs of damage, the Customer indicates (using carrier’s delivery note) any defect  related to the delivery, and contacts the local DHL or EMS office by himself (only for Ukraine) to resolve any issues related to damage during delivery . This verification is deemed to be achieved as soon as the Customer, or an empowered person, has signed the delivery note. No claim regarding the condition of the parcel(s) will be admissible thereafter. 

6.15. The Customer undertakes for checking the product carefully on the day of the delivery.In case of defects’ detection and the delivered goods’ incompatibilities, the Customer must immediately notify the Seller by e-mail sales@thebazilika.com within 3 calendar days from the date of receiving the parcel.

If the Customer fails to comply with any conditions of the Seller's instructions, the goods will be considered received without any defects.

6.16. If the Customer reports  about an incomplete order, the Customer must provide the Seller with the exact weight of the package, gross and net,  and after that  The DHL transport company will be involved in the investigation .

If the weight of the parcel in the Seller’s documents and in the DHL’s documents matches, and the Customer declares a different weight, the Customer's claim will be rejected.

6.17. If there are any questions or claims regarding the delivery of the parcel in the destination country, the Customer contacts the local DHL or EMS office (EMS office is only for Ukraine) and resolves all issues related to receiving the parcel by himself.

6.18. Goods information is described in the technical documentation attached to the goods on labels, markings or other means for specific types of goods. 

6.19. The website contains approximate delivery times. The Seller is not responsible for any delays caused by customs clearance or unforeseen circumstances that occurred through no fault of the Seller and that could not have been foreseen.

6.20. The Customer has the right to refuse all ordered goods or individual items (if the Order has not been submitted for delivery to the courier service) at any time before it is handed over to the courier service (before the signing of the shipping documents). After transferring the order to the courier service, the Customer cannot cancel the order. The Customer undertakes to accept the parcel.

6.21. The package is sent with an official commercial invoice.

6.22. In case of late receipt of the order, DHL office can charge an additional fee for each day of overdue  storage, which will be paid by the Customer. 

6.23. The Customs authority has the right to open and inspect parcels. The original packaging of the goods may be damaged. The Seller is not responsible for the package integrity violation after the cargo's inspection.

 

7. CUSTOMS POLICY

 

7.1. Сustoms duties and fees are set by the customs of the destination country. The Seller has nothing to do with the customs duties of the destination country. 

All requests from Customer to Seller regarding customs duties and fees will be rejected.

7.2. For countries: Unites States of America, Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russian Federation: the price of products on the website includes customs duties and taxes. For other countries, the price of products on the website does not include customs duties and taxes.

The Customer is fully responsible for their payment.

7.3. Before placing an order, the Customer (except for Buyers from the EAEU countries) must check the rules for the import of goods established by the customs of the destination country, as well as the list of documents for completing the customs declaration procedure (EORI number, etc.). Customer are fully responsible for complying with the rules for the import of goods into the destination country.
In case of violation of customs regulations, the parcel will be destroyed by the carrier.

7.4. The Customer was informed about the Customs policy before making a purchase on the website: in the Shipping section, on the Cart page, in the Terms&Conditions section, and also signed the Terms&Conditions Agreement at the time of purchasing.
The Customer confirms that he was familiar with this information before placing an order.
All Customer’s claims about the fact that he was not informed will be declined by the Seller and third parties (Banks, Payment systems).

7.5. For EU and UK, Australia, New Zealand countries, there may be delays during customs inspection of the cargo. The Seller has no influence on the time and terms of customs clearance. Customs inspection can take from 7 to 30 days.

7.6. The Seller guarantees that the contents of the shipment correspond to the Customer's order, before sending the seller carries out a double check for compliance with the goods being shipped The name of the goods in the invoice may differ solely for customs clearance purposes. However, the invoice amount cannot exceed the value of the Customers's order, so this will not affect the amount of customs duties.

7.7. An invoice is provided only upon request of customs authorities for transit shipments. After delivery, the Seller will not be able to provide an invoice to the Customer for technical reasons.

7.8 To check the correctness of the calculation of customs duties, the Customer can independently calculate the amount of duties, taking into account the total amount of the order and the amount of state duties in the country of destination, or contact the local DHL office for calculation.

 

8. TRANSIT PARCELS

 

8.1. Once an order was shipped and in transit it is impossible to cancel the order or redirect it to another country.
The parcel technically cannot be returned to the Seller's warehouse. The parcel cannot be redirected to another country as well due to the rules of international transportation and customs policy.

8.2. The Customer was informed about the Shipping policy before making a purchase on the website: in the Shipping section, on the Cart page, in the Terms&Conditions section, and also signed the Terms&Conditions Agreement at the time of purchasing.
The Customer confirms that he was familiar with this information before placing an order.
 All Customer’s claims about the fact that he was not informed will be declined by the Seller and third parties (Banks, Payment systems).

8.3. If the Customer does not receive the parcel within 10 calendar days upon its arrival at the destination country or refuses the parcel on his own before this period, the parcel will be considered abandoned and destroyed by the carrier.

8.4. If the Customer does not receive the parcel at the destination country, it will be destroyed by the carrier without any refund to the Customer. From this moment on, further tracking of the parcel is not carried out. The Seller will not be able to provide any information about the shipment, all Сustomer requests will be rejected. To obtain any additional information about the parcel, the Customer himself contacts the carrier.
Also the Seller will not be able in any way to influence the procedure for customs clearance and cancellation of the parcel's destruction. The Customer was familiar with the rules of the international transportation before the purchase. More details in paragraphs 1.2 and 1.4.

 

9. RETURN, EXCHANGE AND ORDER CANCELLATION

 

Exchange and return of goods are possible only for countries: Armenia, Kazakhstan, Kyrgyzstan. 

 

9.1. International orders are final sale only and may not be returned or exchanged (due to complex customs procedures and payment of customs and brokerage fees, which in some cases exceed the value of the returned items)
The Customer was informed about the return policy before making a purchase on the website: in the Shipping section, Return Policy, on the Cart page, in the Terms&Conditions section, and also signed the Terms&Conditions Agreement at the time of purchasing.
The Customer confirms that he was familiar with this information before placing an order and takes full responsibility for his actions.
In this regard, all requests and claims will be declined by the Seller and third parties (Banks, Payment systems)

9.2. Exchange and return of the goods of proper quality products should be made strictly within 7 calendar days after initial delivery of goods regardless of any circumstances. The Customer should fill out the return application (form) within 5 calendar days from the date of initial delivery. 

9.3. Exchange and return of the goods of proper quality are made only if the indicated goods were not in use, kept their marketable state, consumer properties, seals, manufactory labels and original packaging. In case of arising of a dispute on causes of the defects or the fact of use of the goods and preservation of its marketable state, an independent examination of the goods must be conducted. The Customer is not entitled to refuse the good of proper quality with its individual characteristics if the specified good may be used only by the Customer who purchased these good. 

9.4. Order cancellation 

Since March 14, 2022, due to the current political situation in the world, the cancellation of international orders is impossible. The order cannot be cancelled after its registration and payment.

9.5. Exchange 

To exchange goods, the Customer must return the product to the Seller in accordance with a return policy of the Seller and place a new order on the website. 

9.6. Return 

9.6.1. To register a return, the Customer must fill out the form on the website in the Return section, no later than 5 calendar days from the date of receipt of the original parcel.

9.6.2. The Seller will not make a return in the following cases:

- If the Customer did not fill out an application form for the return of the goods in the "Return" section on the Seller's website;

- If the Customer did not receive the permission to make a return with the return instructions from the Seller;

- If the returned goods have traces of wearing, mechanical damage of the goods;

- In case of absence of factory labels, seals with the return goods;

- In case of presence of outsiders smells, traces of cosmetics on the return goods;

- If the Customer broke at least one of the conditions of the Seller's instructions for returning the parcel, which are sent from the e-mail: return@thebazilika.com to the Customer as a response letter to the received return form the Customer.

9.6.3. The return package must send by the Customer strictly no later than 7 calendar days from the date of receipt of the original package regardless of any circumstances. If the return package is sent after 7 calendar days from the receipt of the initial parcel, the re-import procedure will be impossible and the Seller will be unable to make a refund and the parcel will be returned to the Customer. 

9.6.4. In case of non-execution (by the Customer) any aspects of the return instructions received from the Seller, the Seller will not be able to accept the return parcel and it will be automatically returned to the Customer.

9.6.5. Customs duties and sales taxes, shipping costs are not refundable. 

9.6.6. The return of proper quality goods is carried out by the Customer with the points execution of the instructions are sent by e-mail: return@thebazilika.com as a response letter to the received return form from the Customer.

- For Сustomers from Armenia, Kazakhstan, Kyrgyzstan, the return of proper quality goods is carried out by the Customer with using any delivery service with the type of delivery "to-door ".

- For Сustomers from other countries, exchanges and returns are not possible.

9.6.7. If the Customer sends the return parcel by himself and it is detained by customs, the Seller will be unable to carry out customs clearance and the parcel will be returned to the Customer.

9.6.8. To return the good of proper quality (including by the reason of its exchange), the Customer agrees to pack the goods carefully (together with all accessories and a full set of accessories, specified in the technical documentation of the good).

9.6.9. The Customer takes responsibility to send the return package in a box and protective bag to avoid damage. 

9.6.10. The Customer is responsible for delivery of the return parcel and shipping charges. In case of loss or damage the parcel, the Seller will be unable to make a money refund for the parcel.

9.6.11. The Seller is not responsible for shipping loss or damage of returned goods. 

9.6.12. In case of breaking for any one of the conditions for return the products by the Customer, the return package will be returned to the Customer at the expense of the Customer or destroyed by the Seller according to the Customer's request.

9.6.13. Here are the goods of proper quality, which may not be returned or exchanged for similar goods of other sizes, shapes, dimensions, style, color or configuration:

- Lingerie and hosiery;

- Personalized items. 

9.6.14. Refunds are made only after receipt and verification of the returned goods from the Customer, provided that the return policy has been followed. 

9.6.15. In case of arising of a dispute on the fact of use of the goods and preservation of its marketable state, an independent examination of the goods must be conducted. 

 

10. RETURNS OF THE INADEQUATE QUALITY GOODS

 

10.1. A good of inadequate quality is a good that has defects and cannot provide its functional qualities. The difference between the elements of design or decoration from those stated in the description on the website is not a malfunction or a goods non-functionality.

10.2. The return of inadequate quality goods is made only on the basis of examination.

10.3. Before executing the return procedure The Customer takes responsibility to notify the Seller about the detection of defects in the goods. If the Customer ships the inadequate quality goods back without prior warning of the defects’ presence, The Seller has the right to refuse the return procedure and send the parcel back to the Customer.

10.4. To return the goods of inadequate quality, the buyer should:

- send a scan of the written and signed by the Customer claim and photos of defects

to The Seller's email address return@thebazilika.com

if it is impossible to determine the presence of manufacturing defects on the photos, the Customer has to prove their presence and carry out an independent expert examination by himself.
if an independent expert examination proves the presence of manufacturing defects, the Seller will exchange the goods for the identical product of proper quality (if it’s available in stock), or equal in value product, and compensates the examination costs as well.
if an independent expert examination proves the absence of a manufacturing defects or the fact that the Customer has violated the goods’ care rules, the exchange will not be made, the Customer undertakes all costs for the conducting an independent examination.

10.4.1. If the delivered Order turned out to be of inadequate quality due to the manufacturing defects or damages during transportation, the Buyer has the right to exchange it for the identical product of proper quality (if it’s available in stock) or equal in value product.

 

11. REFUND 

 

11.1. The Seller returns the money to the Customer after receiving and inspecting the returned item in accordance with the return policy within 3 business days. The term for crediting funds to the Customer's account depends on the terms established by the internal rules of the receiving bank. 

11.2. The Seller does not affect and is not responsible for the timing of crediting funds. 

11.3. The refund is made only to the same bank card or account from which the order was paid.If the Customer's card from which the payment was made is blocked, the refund will also be made automatically. Money will be transferred to the account of the linked card. The Seller cannot influence the refund process in any way.

11.4. The Seller makes a full refund to the Customer excluding initial shipping costs and customs fees. The amount of refund may vary depending on the currency exchange rate on the day of the purchase and refund. 

 

12. CONFIDENTIALITY AND CUSTOMER PERSONAL DATA PROTECTION 

 

12.1. During registration on the website or the transfer of your data to our specialist by phone, the Customer provides BAZILIKA LP with the following information: First name, Last name, e-mail address, gender, date of birth, phone number and  address for goods delivery. In case of return of the goods, the Customer shall provide the Seller with the passport data and the details of a bank card. The Seller may use this information for execution of its obligations to the Customer. The Seller recognizes the importance of confidentiality of personal information, provided by the Customer. 

By providing his personal information to the Seller, the Customer agrees on their processing by the Seller, including for execution of the Seller's obligations to the Customer within the conditions of this offer, for promotion of goods and services by means of sending of advertising information mailings, for realisation of electronic and sms-polls, competitions and other promotion actions among the Customers, analysis of the results of marketing actions, customer support, statistical research, organisation of the Order delivery, monitoring of Customers’ satisfaction with quality of services provided by the Seller. 

People visiting our website, as well as our Customers, agree that in order to fulfil the obligations to the Customer, as well as to undertake the market research, to form the analysis reports and other marketing activities, the Seller can disclose the Customer's personal data (including date of birth, e-mail address, social network accounts, purchase history, interests records etc.) to third parties in accordance with the Agreement signed with third parties, under condition of respecting the data protection (privacy) law. 

The processing of personal data means any action, committed with or without the use of automation tools with personal data, including gathering, recording, systematisation, accumulation, storage, specification (update, modification), extraction, use, transfer (including transfer to the third parties, not excluding cross-border data transmission, if the need in such transmission has arisen in the course of fulfilling the obligations to the Customer), depersonalisation, blocking, deletion and erasure of personal data. 

The Seller has the right to process personal data, including by sending to the Customer the correspondence of advertising character to the specified mailing addresses, by means of phone calls or sending sms-messages and messages through the internet messaging systems, and also by sending e-mails of advertising character to the email addresses, specified by the Customers. 

The Customer may refuse to receive the newsletters, advertising, and other information without giving any reason by any of the following ways: 

The Customer shall contact the Customer Care service by sending an e-mail message to the e-mail address: sales@thebazilika.com or by contacting the specialists of the Customer Care service by phone +7 (800) 707-33-76. 

12.2. The Seller must not disclose any information received from the Customer. However, if the information was conveyed to the Seller's agents and the third parties, acting on the basis of an agreement with the Seller, is not considered as a violation, as this may be done in order to fulfil the Seller's obligations to the Customer. 

12.3. The Seller has the right to use the «cookies» technology. «Cookies» do not contain confidential information. The visitor of the website or the Customer gives his consent for gathering, analysis and use of cookies, including by the third parties for the purposes of statistics and optimisation of the advertising messages. The Seller receives information about the IP-address of the visitors of websites и https://thebazilika.com, https://en.thebazilika.com, https://us.thebazilika.com. This information is not used for the visitor identification. 

12.4. The Seller has the right to record the telephone conversations with the Customer. At that, the Seller undertakes to: prevent unauthorised access to the information obtained in the course of telephone conversations, and/or transfer of such information to the third parties, which are not directly related to the execution of the Orders, in accordance with the paragraph 4 of the Article 16 of the Federal Law "On Information, Information Technologies and Information Protection». 

12.5. The Customer gives permission to use self photos posted on the website https://www.instagram.com with the mark of the Seller's account @thebazilika for further use of these photos on the Seller's website and in the Seller's account @thebazilika at https://www.instagram.com/thebazilika/.

 

13. FRAUD AND LIABILITY

 

13.1. Fraud is a criminal act punishable by law. Depending on the court decision fraudulent actions may cause restraint or fine imposition (depending on the degree of violation).

13.2. The Seller together with the third parties is fighting against the fraud actions.

13.3. The Customer is fully aware of the consequences for fraudulent actions.

13.4. If the Seller has detected the Customer’s fraud actions, he is obliged to conduct an investigation with the involvement of bank organizations, payment systems and the carrier service.

13.5. If the investigation results confirm a fraud, the Seller imparts the investigation data to the Customer's bank, payment system, carrier, advocate and law companies that will represent the Seller's interests in the Customer's country.

13.6. The Seller applies to the court at the Customer's residence.

13.7. Any fraudulent actions related to bank cards or non-receipt of an order can not be addressed to the Seller, according to paragraphs 4.1, 5.3, 6.7. All requests to the Seller will be rejected.

 

 

14. GOVERNING LAW - DISPUTES

 

14.1. The relationship between the Customer and the Seller is regulated by UK law.

14.2. In case of unresolved issues, disputes and disagreements, the Customer should contact the Seller directly by sending written requests to the Seller's email address sales@thebazilika.com

14.3. If the agreement is not reached, the Buyer has the right to send a written claim by registered letter with receipt to the Seller's address with full information concerning the order, passport data, date, signature and contact information for the letter of reply.

14.4. If the Customer does not agree with the Seller’s reply, he has the right to apply to the Court at the Seller's location.

14.5. If the Seller receives any appeals and requests related to the purchase from any banks, payment systems or third-party organizations, as well as any unresolved issues, disputes or disagreements, The Customer confirms to consider such appeals and requests legally invalid, issued by mistake and not requiring any explanation.

The Customer agrees with this Terms&Conditions clause and asks the Seller to refer to it ( in reply to such requests from banks, payment systems and third-party organizations), as well as to consider it legally sufficient to cancel any requests from banks, payment systems and third-party organizations representing his interests, including those who are the participants of transferring the Customer’s money to the Seller's account.